Riveting Exchanges: How Do Your Verbal Communication Skills Stack Up?

Today's Episode

As a manufacturing leader, do you know how your verbal communications impact your career? In this week's episode of Riveting Exchanges, Andrea Olson and Desiree Grace take a deep dive into the best practices of verbal communications, including how to listen for understanding, controlling your emotions, using silence and eye contact to control the conversation, and more, to help you climb the leadership ladder!

Host, Andrea Olson
Andrea Olson

Today's Hosts

Andrea Olson, the author of No Disruptions: The New Future For Mid-Market Manufacturing, is inspiring and educating industrial business leaders on how to transform their outlook and approach to marketing, technology, and communications to operate more efficiently and increase profitability. 

Andrea’s 19-year, field-tested background provides unique, applicable approaches to creating leaner, more effective, technology-driven, customer-facing operations. A 4-time ADDY® award-winner, she began her career at a tech startup and led the strategic marketing efforts at two global industrial manufacturers. Andrea is the CEO of Prag’madik, an Operational Strategy Consultancy, and also the Director of the Midwest Manufacturing Business Coalition, a non-profit organization dedicated to the advancement of mid-market manufacturing in the US.

Andrea’s most recent book, No Disruptions, provides manufacturing leaders an easy, educational read on how to increase revenue generation through marketing, branding, and effective technology implementation. 

In addition to writing, consulting and coaching, Andrea speaks to leaders and industry organizations around the world on operational strategies to discover new sources of revenues and savings. Contact Andrea to access information on her book, workshops, keynote speeches, or consulting. More information is also available on www.pragmadik.com and www.nodisruptions.com.

Host Desiree Grace
Host, Desiree Grace

Responsible for channel sales execution, programs and operations for North America in the Utility vertical, a business unit of over $300million in revenue. Setting strategic direction, managing data analytics, coaching, directing and training sales professionals in their respective assignments to succeed at managing and developing the customer base, utilizing sales resources, and driving solutions and the channels to market are all part of my role. Channels include both distribution and manufacturers rep agents. Mission critical contributions include defining channel relationships, strategic planning, target projections, capital expenditures, opportunity identification and program management in the Utility vertical.

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